As someone who knows nothing about cars, I have always worried about getting ripped off, because it wouldn't be hard to do. Over the past six years, John has not only provided awesome service (quickly) for cheaper than I'd been quoted elsewhere, he's also talked me out of services which other shops said I needed that I ended up being fine without, which is why this is the only shop I will bring my cars to anymore. This is such an honest shop and they really do provide excellent service! :)